Careline
Make the next step after a healthcare appointment easier to understand.
Product Design
The challenge
After a healthcare appointment, patients often leave with information spread across prescriptions, follow-up instructions, test results, and reminders.
The challenge was to make that information easier to understand without overwhelming people with another complex healthcare dashboard.
The approach
I mapped the patient journey from the end of an appointment through follow-up care.
The focus was on identifying the moments where people were most likely to feel uncertain and making the next action clear at each step.
The product
Careline brings appointments, care plans, reminders, and follow-ups into one simple patient experience.
The home screen focuses on what needs attention now, while supporting information stays accessible when patients need it.
What changed
The redesigned experience gave patients a clearer view of what happens next and reduced the amount of searching needed to find important follow-up information.
The project reinforced the value of designing around people's questions rather than around the organisation of the system behind them.